Why does the investigator matter during a workplace investigation?
When a workplace investigation depends on employees sharing honest, accurate information, the person asking the questions matters.
According to Rocky Pipkin, owner of Pipkin Detective Agency, successful investigations aren't simply about following a checklist. They're about building trust with the people involved.
"The investigator can make or break the case," Pipkin said.
Why is building trust so important?
Employees may hesitate to come forward because they are concerned about potential retaliation or simply feel uncomfortable discussing what happened.
That's why Pipkin believes successful investigations require the ability to connect with the people involved.
"The right investigator can get information that somebody else might never uncover," Pipkin said.
How do investigators help employees feel comfortable?
One example is Leah, an investigator Pipkin frequently assigns to workplace harassment and hostile work environment matters.
According to Pipkin, her calm demeanor helps employees feel comfortable discussing situations that can be highly personal and emotionally charged. In cases involving harassment allegations, inappropriate workplace behavior or other sensitive issues, establishing trust is often the first step toward uncovering the facts.
Pipkin said Leah has a natural ability to put people at ease and create an environment where they feel heard.
"People tell her things they might not tell somebody else," he said.
Why doesn't one investigator fit every case?
Rather than relying on a single investigative style, Pipkin has built a team with different backgrounds, personalities and areas of expertise. His focus is on matching clients with the investigator most qualified for their unique circumstances.
According to Pipkin, every workplace has its own culture, every employee brings a different perspective and every situation presents its own challenges. Matching the right investigator to the situation helps clients get the most accurate information possible.
